Privacy Policy

Monolay Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal data is collected, used, and shared when you visit or make a purchase from www.monolay.co.uk (the "Site"). It also explains your rights under the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect various types of personal data about you when you use our Site, including:

Personal Identification Information: Name, email address, phone number, postal address, etc.
Transactional Information: Payment details, billing information, purchase history.
Technical Information: IP address, browser type, time zone, operating system, referring URLs.
Usage Information: Information on how you use the website, including pages visited and actions taken.

2. How We Use Your Data

We use your personal data for the following purposes:

  • To Provide and Improve Services: To process your orders, manage your account, and provide customer service.
  • To Communicate with You: We may contact you via email, phone, or other means regarding your account, transactions, and service updates.
  • To Personalise User Experience: Use of cookies and similar technologies to track your usage and provide tailored content.
  • For Marketing Purposes: To send promotional materials if you have opted in to receive them.
  • To Comply with Legal Obligations: In cases where we are legally required to process and share your data.

3. Legal Basis for Processing Data

Under the GDPR, the lawful bases for processing your personal data are:

  • Performance of a Contract: When processing is necessary to fulfill our contract with you (e.g., processing payments).
  • Legitimate Interest: For purposes such as improving the Site, direct marketing (with opt-out options), and fraud prevention.
  • Consent: Where we rely on your consent, such as for sending marketing materials. You have the right to withdraw your consent at any time.
  • Legal Obligation: Where processing is necessary for compliance with legal obligations.

4. Sharing Your Data

We share your personal data with third parties only when necessary:

  • Service Providers: We use third-party vendors to assist in processing payments, delivering orders, or providing IT services.
  • Legal Compliance: We may share your data when required by law or to protect our legal rights.

We ensure that third-party vendors who process your data comply with GDPR.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.
For example, we keep transaction data for tax and accounting purposes.

6. Your GDPR Rights

Under the GDPR, you have the following rights:

  • Right to Access: You have the right to request a copy of the personal data we hold about you.
  • Right to Rectification: You have the right to correct any inaccuracies in your personal data.
  • Right to Erasure (Right to be Forgotten): You may request the deletion of your personal data in certain circumstances.
  • Right to Restrict Processing: You have the right to ask us to limit the processing of your data.
  • Right to Data Portability: You can request that we transfer your data to another service provider.
  • Right to Object: You can object to processing based on legitimate interest or for direct marketing.
  • Right to Withdraw Consent: If you have provided consent to processing, you may withdraw it at any time.

To exercise these rights, please contact us at support@monolay.co.uk.

7. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
However, please note that no internet-based system is completely secure.

8. Cookies

Our Site uses cookies and similar technologies to enhance user experience.
You can control cookies through your browser settings.

For more information, please see our Cookie Policy.

9. International Transfers

Your personal data may be transferred to, and stored in, countries outside the European Economic Area (EEA).
We ensure that appropriate safeguards are in place to protect your personal data in line with GDPR.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The updated policy will be posted on this page with the “Last updated” date at the top.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Monolay Ltd
Email: support@monolay.co.uk